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User Agreement - Krok Shoe Factory
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Terms & Conditions


This Public Agreement (Agreement and / or Offer), in which one side of the website, then the Seller, on the one hand and any other person, then the Buyer, acting for the purpose of purchasing the Goods, accepts (accepts) the conditions of this agreement (hereinafter referred to as the agreement) on the other hand, have drawn up this agreement on the following.


1.1. The seller sells goods on the website: In accordance with article 633 of the Civil Code of Ukraine (Civil Code of Ukraine), this Agreement is a public contract (Agreement and / or Offer) addressed to an unlimited number of legal entities and individuals, and in case of acceptance (acceptance) of the conditions set forth below, any individual or legal entity (hereinafter Buyer) undertakes to comply with the terms of this Agreement.

1.2. This agreement is a public offer agreement (according to Articles 633, 641 and Chapter 54 of the Civil Code of Ukraine), its conditions are the same for all buyers, regardless of status (individual, legal entity, individual - entrepreneur).

1.3. In this agreement, the following terms have the following meaning: Offer - a public offer of the Seller addressed to any individual and / or legal entity to conclude a Public Agreement with him for the purchase of goods, the list and photos of which are posted on the Website:; 

Acceptance - full acceptance by the Buyer of the terms of the Agreement on the purchase of goods by adding them to the virtual basket;

Seller - any legal entity, individual - entrepreneur in accordance with the current Ukrainian legislation, which is the owner or distributor of the Product and intends to sell it using the Website.

Buyer - any capable natural or legal person who has accepted the terms of this Agreement and intends to buy the goods.

Products - a list of assortment names offered in the online store.

Product - a list of assortment names offered in the online store. Catalog - information about products posted in the online store.

Place an order - the Buyer's decision to purchase the goods, issued in the online store.

1.4. If the terms of this agreement are accepted, that is, the public offer of the online store, an individual or legal entity that accepts the terms of the offer becomes a Buyer. Acceptance is the fact of placing an order by clicking on the link "To the basket" in the basket and making payment for the order in the amount of 100%, choosing a non-cash payment or a payment card using the Liqpay Online payment service.


2.1. The Seller undertakes to sell the product (s) on the basis of the Order (s) placed by the Buyer on the corresponding page of the Website on the terms and in the manner determined by this Agreement, and the Buyer undertakes on the terms and conditions in the order determined by this Agreement, to buy the Goods and pay for its cost.

2.2. The online store undertakes to transfer the goods to the Buyer, and the Buyer undertakes to pay and accept the goods under the terms of this agreement.

2.3. This agreement governs the sale and purchase of the online store, including:

a) voluntary selection by the Buyer of goods according to the "Catalog";

b) the Buyer's self-registration of an order in the online store;

c) the payment order by the Buyer, drawn up in the online store;

g) implementation of the order and transfer the property of the Buyer under the terms of this Agreement.

3. The order of the commission of Goods

3.1. The Buyer independently places an order on the corresponding page of the website by adding the Products to the cart by clicking the "Buy" button and placing an order in the cart by entering the necessary information by clicking the "Checkout" button or by calling contact section of the site.

3.2. The seller ensures the availability of the goods offered on the site. Taking into account the peculiarities of the color reproduction of various devices with which the website is viewed, the accompanying photographs of the Product may slightly differ from the actual appearance of the Product.

3.3. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer about this by sending an appropriate e-mail to the address indicated by the Buyer during registration, or in another way.

3.4. After placing the Order on the Site, the Seller's representative contacts the Buyer by sending an email to the address indicated by the Buyer during registration, or by phone and specifies the information on the availability of the Goods, on the expected date and method of delivery.


4.1. The price of each individual Product is determined by the Seller and is indicated on the corresponding page of the website The price of the Agreement is determined by adding the prices of all selected Products placed in the virtual basket and the delivery price, which is determined depending on the method of delivery of the Product selected on the website.

4.2. The cost of the Order may vary depending on the price, quantity or range of goods.

4.3. The buyer can pay for the order in the following ways:

4.3.1 by bank transfer of money to the current account of the Seller - the Buyer pays for the order within three days from the date of receipt of the invoice in the amount of 100% prepayment. In case of non-receipt of funds, the online store reserves the right to cancel the order.

4.3.2. using the online payment service Liqpay. Payment using the Liqpay Online payment service (card, Privat24, self-service terminal) must be made within one calendar day from the date of placing the Order. Otherwise, the Order will be automatically canceled.

4.4. The buyer receives the goods through delivery services or receives them in person. The order of payment and receipt of the Goods is indicated on the pages "Delivery and Payment" of the website

4.5. When delivering goods to other cities of Ukraine, performed by the Delivery Services (Carrier Companies), the Buyer fully and unconditionally agrees with the Rules for the carriage of goods by these carrier companies.

4.6. The fact of receipt of the Goods and the absence of claims to the quality of the Goods Delivered by the Delivery Services (Carrier Companies), the Buyer confirms with a signature on the consignment note, declaration, sales receipt, delivery service invoice

(Carrier company), or on the waybill, sales receipt upon receipt of the goods in person. For its part, the Seller guarantees the shipment of the goods to the Carrier Company in the amount specified and paid by the Buyer in proper quality. After receiving the Goods, claims for external defects, quantity, completeness and presentation are not accepted.


5.1. According to Art. 9 of the Law of Ukraine "On Protection of Consumer Rights", the Buyer has the right to exchange the Goods of good quality within fourteen days, not counting the day of purchase, unless a longer period is announced by the Seller. The Buyer has the right to exchange the Goods, taking into account the provisions of the legislation on the grounds and the list of Goods that cannot be exchanged (returned).

5.2. If defects are found upon receipt of the Goods, the Buyer is obliged to fix it in a compiled act of arbitrary form. The deed must be signed

The Buyer and the person who delivered the Goods or the Seller. If possible, flaws should be recorded by means of photographic or video filming. Within 1 (one) day, the Buyer is obliged to notify the manager (representative of the Seller responsible for placing the order for the Goods) about the identified deficiencies and agree on the replacement of the Goods.

5.3. The parties agreed that in case of non-compliance with the mandatory requirements of the specified procedure, it will be considered that the Buyer received the Goods in proper condition - without any mechanical damage and in complete completeness.

5.4. The warranty period for the operation of the Goods is determined in accordance with the Law of Ukraine "On Protection of Consumer Rights".


6.1. The seller is obliged to comply with the terms of this Agreement.

6.2. The Seller is obliged to transfer the Goods to the Buyer in accordance with the selected sample on a specific page of the website, the order made and the terms of this Agreement;

6.3. The Seller has the right to unilaterally terminate the provision of services under this Agreement if the Buyer violates the terms of this Agreement.

6.4. All objects are available on the Website, including design elements, text, graphics, illustrations, videos, computer programs, databases, music, sounds and other objects, as well as any content posted on the services of the Website, is subject to the exclusive rights of the Seller and other copyright holders. No elements of the content of the services of the website, as well as any content posted on the website, can not be used in any other way without prior

permission of the seller and / or copyright holder. By use is meant, including, but not without it: reproduction, copying, processing, distribution on any basis, etc.

6.5. The buyer is obliged to timely pay and receive the goods under the terms of this Agreement;

6.6. The Buyer is obliged to familiarize himself with the information about the product posted on the Seller's website;

6.7. The Buyer is obliged, upon receipt of the Goods, in the presence of a representative of the Delivery Service, to ensure the integrity and completeness of the Goods by inspecting the factory packaging. In case of damage to the factory packaging or incomplete completeness of the Goods, fix them in an act, which, together with the Buyer, must be signed by the person who delivered it to the Buyer.

6.8. The buyer is obliged not to take any action that may lead to a disproportionately large load on the infrastructure of the site; 

6.9. The Buyer is obliged not to use automatic applications to gain access to the Website; 

6.10. The buyer is obliged not to copy, reproduce, not change any information contained on the website; 

6.11. The Buyer is obliged not to interfere and not try to interfere with the work and other activities of the Website, as well as not interfere with the actions

automatic systems or processes, as well as other measures to prevent or restrict access to the Website; 

6.12. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this Agreement in the manner prescribed by this Agreement and the current legislation of Ukraine.

6.13. At the time of the decision of the super-link, tied with the parties to the Agreement, for the vignette of disputes about the contraction of the purchase from the Buyer, the Parties of the crop must agree to negotiate with the claims of the claim order. The term for the review of the claim is 30 calendar days from the date of rejection. In disputes about the connection with the contraction of the purchase from the Buyer, it is not necessary to take out the claim procedure.

6.14. All disputes, disagreements or claims arising from or in connection with this Agreement, including those concerning its execution, violation, termination or invalidity, are subject to resolution in the appropriate court of Ukraine.


7.1. The online store reserves the right to expand and reduce the product offer on the Site, regulate access to the purchase of any goods, and suspend or stop the sale of any goods at its sole discretion.

7.2. By accepting the terms of this Agreement, the Buyer is notified and agrees that information about the Goods posted on the Website is for informational and reference purposes and does not always fully convey complete and reliable information about

all its properties and properties. Information on the technical and protective properties of the Goods is indicated by the manufacturer on the basis of the technical documentation and may

contained on tags, tags, packing boxes, etc. The Manufacturer of the Goods is not responsible for the discrepancy between the information about the Goods presented on the website and its real characteristics and all technical properties, since the range of the Goods may be updated by the manufacturer and is not currently displayed on the website by the Seller.

7.3. This Agreement shall be considered in the form in which it is published on the Site and shall be applied and interpreted in accordance with the legislation of Ukraine.

7.4. The public offer agreement is located at: